PLSA event FAQs

How can I see the delegate list?

We only share this information with people that are attending the event via the event app. We do not make delegate lists public. The event app is usually launched one or two weeks before an event.

How can I download and print the full version of the programme?

You can view the programme online via the event’s specific web page or via the conference app. If you want to print a copy you’d need to use the print screen function on your computer. We no longer print programmes. By providing them digitally they’re always up to date and also helps us reduce waste and be more sustainable.

How can I access the app?

You can download the PLSA events app via the Apple App Store or Google Play Store for Android devices.

You will be sent an email inviting you to download the app one or two weeks in advance of the event.

Do I have to print my badge myself?

Yes, you must print a physical badge in advance of arriving on site. In colour works best. We’ll provide a lanyard when you arrive at the venue.

What are you doing to be sustainable at the conference?

You can find out more about our sustainability measures via the event's specific web page via the events tab in the menu above.

What is the dress code for the conference?

The dress code for all of our conferences is business attire.

What is included in my registration fee?

Find out about what is included on the fees page for the specific event via the events specific web page via the events tab in the menu above.

How are you dealing with my personal data for the conference?

You can find out more about our privacy policy here.

Can I view any of the content from the conference online?

You can find out more about what will be available online via the events specific web page via the events tab in the menu above.

Is there a code of conduct for PLSA events?

The PLSA takes very seriously any form of inappropriate or unethical behaviour at its events.  We ask that all attendees are considerate and respectful to each other, and look after one another.  If you see any behaviour which you deem is inappropriate, please report it, at your earliest convenience, and in strictest confidence, to [email protected].

Can I register for events over the phone?

PLSA event bookings are processed online only. Please register via our website. If you have not attended an event before you will need to create an account prior to being able to book. To register for a new account please click here.

For any issues with booking please contact  [email protected], 0207 601 1710.

I have forgotten my account password, what shall I do?

Please request your password via the “Password Reset” button on the login page of the online portal. If you are not receiving your password-assistance email please check your spam or bulk email folder. If you still have not received a password-reset link please contact Nikolina Hudi [email protected] or 0207 601 1710.

Can I attend only one day of the conference?

Yes you can but this does not change the fee. We do not offer daily tickets.

Can I see the list of delegates?

We only share this information with people that are attending the event. We do not make delegate lists public. The delegate list will be shared as part of the pre-event information approximately one to two weeks before the start of an event.

Can I transfer my place to somebody else?

You can transfer your registration to a different delegate before the event using the Manage Registration option in your online account. Please note that tickets are non-transferable between colleagues during the event. It is not possible to share registrations. 

Can I pay with an invoice?

Yes, please select Invoice as a payment option during the booking journey if you would like to pay via invoice.

Can I make any changes to my existing booking?

You can add/update sessions, transfer delegates and request cancellation in your online account. If you require any assistance please contact Nikolina Hudi [email protected] or 0207 601 1710.

Are there any cancellation charges?

For terms and conditions of registrations please click here.