TERMS & CONDITIONS OF EVENT REGISTRATION

All Events

All invoices are payable within 30 days. VAT will be charged at the prevailing rate. Late payment of the invoice may result in the delegate's place being lost.
Bookings made less than 30 days prior to an event need to be paid in full before the event commences. Failure to pay may result in the delegate not being able to gain access to the event.
All bookings made using a member rate are based on the organisation having fully paid membership at the time of the event. If membership subscriptions are not paid, the non-member fee will be charged.
Individual registrations are unique to an individual and cannot be shared.
By registering for an event you consent to sharing your professional details with the event’s sponsors for the purpose of contacting you in relation to that event only. You can opt out of their mailing groups at any time. Please take a look at our privacy notice here. Contact Nikolina Hudi on 020 7601 1710 if you do not consent to your details being shared.
By registering for an event you agree to adhere to our Code of Conduct in order that we can create a secure and safe environment for all event participants. We expect attendees to be considerate and respectful of each other and look after one another. If you see any behaviour which you deem is inappropriate you should report it to  [email protected] . All submissions will be treated in the strictest confidence.
The details you have provided during registration will be used to create an account that will entitle you access to the conference app including the attendee’s list to network before, during and after the event. For further information on the processing of your data and your rights, please refer to our digital platform’s protection of data policy: www.swapcard.com/gdpr or send an email to [email protected].
If a face-to-face event cannot take place at the planned time, date or location due to any reason beyond the PLSA’s reasonable control, including (without limitation) any law or any action taken by a government or public authority including (without limitation) any restrictions or rules introduced by a government, any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the PLSA), acts of God, flood, drought, earthquake or other natural disaster, epidemic or pandemic, terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination or sonic boom, collapse of buildings, fire, explosion or accident or interruption or failure of utility service, the event will still take place, but on an alternative date(s), time and/or location. The alternative date, time and/or location will be sought as quickly as possible and you will be registered for such alternative date(s), times and/or location, but no guarantee can be made that the event will take place in the same calendar year as the planned event. A refund (less any costs incurred by the PLSA as set out in the bullet points below) will be available if you cannot make the alternative face-to-face arrangements. If an alternative date to run a face-to-face event cannot be found, we will seek to run the event digitally and your booking will automatically be transferred to such digital event and any difference in fees refunded. The PLSA will have no further liability to you in respect of the event in such circumstances.
If a digital event cannot take place as planned due to any reason beyond the PLSA’s reasonable control, including (without limitation) any law or any action taken by a government or public authority including (without limitation) any restrictions or rules introduced by a government, any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the PLSA), acts of God, flood, drought, earthquake or other natural disaster, epidemic or pandemic, terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination or sonic boom, collapse of buildings, fire, explosion or accident or interruption or failure of utility service, the event will still take place, but on an alternative date and/or time and you will be registered for such alternative date(s) and/or time. The PLSA aims to reschedule the digital event as quickly as possible, but cannot guarantee that the rescheduled digital event will take place in the same calendar year as the original planned event. If an alternative date and/or time to run the digital event cannot be found, your booking will automatically be refunded subject to any deductions as set out in the bullet point below. The PLSA will have no further liability to delegates in respect of the event in such circumstances.
Photography and Videography Notice Photography and/or videography may take place at our events, which we may use on our website, in publications, and on social media for educational and promotional purposes. The events’ delegates, exhibitors, and sponsors may also take images which may end up on social media or used for their own promotional purposes. By registering for and attending the event, you give your explicit consent to this. If you do not wish to be photographed or filmed, please inform the event organisers. You have the right to withdraw your consent at any time by contacting us at [email protected]
For more information on your rights under GDPR, including access, rectification, and deletion of your data, please visit our privacy policy.
The PLSA reserves the right to alter the programme, speakers or dates of an event at any time, without notice.
All cancellations must be notified in writing (which term includes by email).

CONFERENCES

INVESTMENT CONFERENCE 2025

Cancellation of paid for places received on or before 25 February; fee refunded.
If a paid for place is cancelled post 25 February, or if the delegate does not attend the event; no refund to reflect the PLSA’s costs already incurred in respect of bookings which it will be unable to recoup following cancellation at such stage.
Cancellation of free places post 25 February (including failure to attend) will be subject to a cancellation charge of £495 + VAT. This is to take account of certain costs associated with the registration, e.g. catering, venue and equipment hire, staffing costs and administration charges. We thank you for your understanding.
Attendance of the Conference Dinner is free of charge and included in your registration fee. Pre-booking is however essential (during the registration process). We cannot guarantee your place at the dinner if you inform us after the 25 February 2025. Please note that if you register for the dinner but do not attend you will be charged £180+ VAT.
If paying solely for on-demand content; no refund.

LOCAL AUTHORITY CONFERENCE 2025

Cancellation of paid for places received on or before 30 May; fee refunded.
If a paid for place is cancelled post 30 May, or if the delegate does not attend the event; no refund in order to cover the costs the PLSA has incurred in respect of such bookings which it will be unable to recoup following a cancellation at such stage.
If paying solely for on-demand content; no refund.

ANNUAL CONFERENCE 2025

Cancellation of paid for places received on or before 30 September; fee refunded.
If a paid for place is cancelled post 30 September, or if the delegate does not attend the event; no refund to reflect the PLSA’s costs already incurred in respect of bookings which it will be unable to recoup following cancellation at such stage.
Cancellation of free places post 30 September (including failure to attend) will be subject to a cancellation charge of £495 + VAT. This is to take account of certain costs associated with the registration, e.g. catering, venue and equipment hire, staffing costs and administration charges. We thank you for your understanding.
Attendance of the Conference Dinner is free of charge and included in your registration fee. Pre-booking is however essential (during the registration process). We cannot guarantee your place at the dinner if you inform us after the 30 September 2025. Please note that if you register for the dinner but do not attend you will be charged £190+ VAT.
If paying solely for on-demand content; no refund.

PENSIONS & POLICY SUMMIT 2024

Cancellation received more than two weeks prior to the date of the event; fee refunded.
Cancellation received less than two weeks prior to the event; no refund. This is to take account of certain costs associated with the registration, e.g. catering, venue and equipment hire, staffing costs and administration charges. We thank you for your understanding.

FORUMS 2024

Cancellation received more than two weeks prior to the date of the event; fee refunded.
Cancellation received less than two weeks prior to the event; no refund. This is to take account of certain costs associated with the registration, e.g. catering, venue and equipment hire, staffing costs and administration charges. We thank you for your understanding.

TRAINING COURSES

Cancellation received more than two weeks prior to the start date of the training course; fee refunded.
Cancellation received less than two weeks prior to the start date of the training course; no refund in order to cover the costs the PLSA has incurred in respect of such bookings which it will be unable to recoup following a cancellation at such stage.
The PLSA cannot transfer you to another date if you are unable to attend the training course.