PLSA responds to pensions dashboards design standards consultation

The Pensions and Lifetime Savings Association (PLSA) has responded to the Pensions Dashboards Programme Design Standards Consultation and Call for Input.

The PLSA’s submission can be downloaded here.

Nigel Peaple, Director of Policy and Advocacy at the PLSA, said: “The PLSA welcomes the emerging clarity and encouraging progress towards creating an ecosystem for pensions dashboards, that the PDP’s standards create.

“However, we have identified many important technical issues where further analysis is needed before the standards can be settled, with just a few being: do users expect and want to see figures within two seconds, as proposed; how can multiple warnings be displayed so as not to confuse users; how will users react to possible matches; and will most users use dashboards on their phones, as expected?

“Of course, no-one will be sure whether the standards are fully correct until dashboards are operating and savers are interrogating their pension data. We expect iterations of the standards to be necessary in the future, but we would like PDP to seek the right balance between perfecting the standards via future amendments and the number of iterations required of pension schemes and providers.

“We have consistently asked for extensive user testing in respect of understandability, and we believe this should still happen and feed into the standards.”

Mark Smith, Senior PR Manager
020 7601 1726 | [email protected]

Steven Kennedy, Senior PR Manager
020 7601 1737 | 07713 073024 | [email protected]